PEER-REVIEWED JOURNAL ARTICLES
Saito, H., Brozovic,D., Baum, T. (2025). Well-being of hospitality employees: A systematic literature review. International Journal of Hospitality Management, 124, 103955. https://doi.org/10.1016/j.ijhm.2024.103955
Saito, H., Lee, A., Bui, H., Baum, T. (2024). Fostering employee well-being and workplace recovery in the hospitality industry: The role of supportive break times at work. Journal of Hospitality and Tourism Management, 61, 91-100. doi: https://doi.org/10.1016/j.jhtm.2024.09.006
Wang, Y.-C., Chi, O. H., Saito, H., & Lu, Y. (2024). Conversational AI chatbots as counselors for hospitality employees. International Journal of Hospitality Management, 122, 103861. https://doi.org/10.1016/j.ijhm.2024.103861
Usrey, B., Saito, H., & Lee, A. (2024). Inflated Positivity: The Influence of the Two-Way Review System on Consumer Ratings in the Sharing Economy. International Journal of Hospitality Management, 121, 103801. https://doi.org/10.1016/j.ijhm.2024.103801
Bui, H., Pham, L. H., Pham, N., Dang, P. A., Bui, Q., Nguyen, D., . . . Saito, H. (2024). Vietnam tourism at the crossroads of socialism and market economy. Tourism Review, ahead-of-print(ahead-of-print). https://doi:10.1108/TR-04-2023-0204
Brozovic, D. & Saito, H. (2022). The impacts of COVID-19 on the tourism sector: An explanatory study of changes, adaptations and challenges, Tourism: An International Interdisciplinary Journal, 70(3), 465-479. https://doi.org/10.37741/t.70.3.9
Bui, H. T., & Saito, H. (2022). Resource convergence for post disaster recovery. Annals of Tourism Research, 93, 103375. https://doi.org/https://doi.org/10.1016/j.annals.2022.103375
Nagai, H., Saito, H., Aliperti, G., & W. Ritchie, B. (2021). Tourism Disaster Risk Communication: Foreign Employees’ Preparedness and Involvement in the Japanese Accommodation Industry. Tourism Planning & Development, 1-10. https://doi.org/10.1080/21568316.2021.2001038
Saito, H., Solnet, D., Robinson, R., & Paulsen, N. (2021). Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions. Journal of Hospitality and Tourism Management, 47, 190-201. https://doi.org/10.1016/j.jhtm.2021.03.016
Bui, H., Wilkins, H., & Saito, H. (2018). Mobilities in the Asia Pacific Region: Constellations and Diversity. Tourism Analysis, 23(4), 489-502. https://doi.org/https://doi.org/10.3727/108354218X15391984820440
Saito, H., & Ruhanen, L. (2017). Power in tourism stakeholder collaborations: Power types and power holders. Journal of Hospitality and Tourism Management, 31, 189-196. https://doi.org/https://doi.org/10.1016/j.jhtm.2017.01.001
LEADING PROJECTS
Inclusive Employee Well-being Practices for Multicultural Workforce in the Hospitality Industry. April 2025 – March 2029. Japan Society for the Promotion of Science. Category C.
Inducing pro-environmental behavior in tourists for the sustainable development of Japan’s tourism and hospitality industries. October 2020 – March 2026. Japan Society for the Promotion of Science. Fostering International Research B.
SUPPORTING PROJECTS
From Crisis to Resilience: The social & ecological systems (SES) approach to tourism recovery in East Asia. April 2022 – March 2027. Japan Society for the Promotion of Science. Category B. Principal investigator Dr. Huong Bui.
COMPLETED PROJECTS
The role of staff breakrooms in employees’ psychophysiological recovery, well-being and performance. April 2020 – March 2024. Japan Society for the Promotion of Science. Category C.
Factors contributing to the social inclusion of foreign employees into the workplace: The case of the hotel industry in Japan. June 2021 – March 2022. Centre of Inclusive Research.
Pilot Study about the adaptation of business models to the automation of service in the context of the hospitality sector in Japan. February 2018 – May 2019. The Swedish Foundation for International Cooperation in Research and Higher Education. Co-Principal Investigator Dr. Danilo Brozovic.
The Staff Oasis: The role of staff break rooms for hospitality employees’ wellbeing and performance. April 2017- March 2020. Japan Society for the Promotion of Science. Young Scientists.
Post-disaster destination image: Marketing, communication and sustainable recovery. April 2017 – March 2020. Japan Society for the Promotion of Science. Category C. Co-Principal Investigator Dr. Huong Bui.
